Obie.ai launches Jira Service Desk for Slack

Hamilton startup Obie.ai recently launched Jira Service Desk for Slack on Product Hunt.

Check out the announcement from founder Chris Buttenham below:

Hey Product Hunt! 😁

Chris here from Obie.ai – the fastest way to access team knowledge at work.

Today, I’m super excited to announce something brand new that we’ve been working on for over 6 months: Jira Service Desk for Slack. Over the last few years that we’ve been building Obie, we’ve seen thousands of teams use our product for different use-cases (some were quite obscure), but the use-case that has stood out to us enough to productize was internal IT support.

IT teams and organizations of all sizes already use Obie to make their knowledge and documentation more accessible at work. With this new workflow automation, IT teams can take it one step further than ticket deflection into full-blown ITSM automation.

We’ve been working very close with a few of our customers to get this release in the hands of the general public. Some areas we focused on:

– Ticket deflection: bringing Confluence and other documentation into Slack and giving you tools for controlling where that documentation will appear across your workspace.

– Self service: allowing internal customers to create a ticket with Obie if he was unable to find any relevant knowledge or documentation to help. We support up to 90% of JSD ticket types in Slack (this was hard)!

– Streamlined resolution: we sync all interactions between JSD and Slack in a thread so agents can get what they need from customers to resolve issues faster and customers not only get faster support but heightened visibility for issues across the org.

We’d love for you to try it out and tell us what you think!! 🎉 (the 14-day trial is only available for Product Hunt over the next 2 days) Chris Obie.ai